Terms and Conditions

A 50% non-refundable deposit to secure your quoted cake, cupcakes, cookies is required. This allows Velvet Cakehouse to source items for your creative. Should your creative require items that are one off's Velvet Cakehouse my request you pay for these upfront. e.g custom made cake toppers or lollies for a lolly buffet. This ensure that Velvet Cakehouse is not left with these items, should you cancel your event. Your quote will specify if these items apply. Events cancelled from 4 months out will not be eligible for their deposit to be refunded. 


Balance 50% payments can be made in instalments with full payment being made 2 weeks prior to cake delivery. Preferred method of payment is Paypal or direct deposit


Delivery to the Ipswich City Council area is free of charge for cakes over $200, delivery outside this area starts from $20.


Any inedible items (diamantes, ribbons, beads, wires, plus any internal structures of a tiered cake etc.) will be advised on delivery. It is your responsibility to ensure that these items are not eaten by your guests.


Cakes should not be stored in a cold room, refrigerator or directly under an air conditioner. You will be advised on the correct storage conditons on delivery.


Once the cake is delivered to the nominated venue or collected by you the cake is no longer my responsibility. You are required to have someone present to sign for the cake, where this is not possible photos will be taken to ensure it is delivered in good condition.


I reserve the right to photograph the cake and use the pictures in any form of advertising or public viewing.


My products may contain elements of soy, nuts, dairy or gluten and it is your responsibility to advise your guests of such. I hold no responsibility for allergic reactions. Our kitchen is not exclusively a gluten or nut free environment, we cannot certify that traces are not in our products for those sensitive to these products. 


Your quote is valid for 14 days from the quote date and any changes to the original design may alter the  original price. (quote validity may change based on the closeness of the event)