FAQ

 

Below are some frequently asked questions, should you have another question that is not listed below, please contact Velvet Cakehouse by submitting the contact form.  

01

When should i book my cake, cupcakes or cookies?

 

It is never too early to place an order with Velvet Cakehouse, especially if you are planning a Wedding. IF you have some of the main elements in place we can start the design process. We do like to book Weddings at least 10 weeks in advance, so to avoid disappointment it is best to to book in early as peak season books up quickly. However will do our best to accomodate your order where possible. For celebration cakes 6 weeks notice is needed. Please note Velvet Cakehouse will only take one Wedding Cake per week or two Celebration events.

02

How do i order a cake?
 
It is best to make initial contact with us via email, providing details of your requirements. We will then contact you to discuss requirements, depending on the complexity we may require a consultation to firm up ideas on the design. For a wedding cake you may want to bring along your invitations, fabric or colour swatches, images of your floral arrangements or other decorations, these all help to assist in the design of the cake tieing to the look of you day.

03

When do I pay for my Cake?

 

Velvet Cakehouse requires a 50% deposit on all cakes to confirm the date of your event. The balance payment is due two weeks before your function. Sorry but your deposit is not refundable, where you cancel 4 months out from your event. 

 

For Lolly Buffets full payment must be made for all Lollies that are required for the buffet. Should you cancel your event any lollies purchased will be provided to you. Other items in the buffet, such as cakes, cupcakes, cookies, macarons all require a 50% deposit, with final payment due 2 weeks prior to the event. Please see our pricing page for details on Hire of our Lolly Jars. 

 

Velvet Cakehouse accepts Paypal and Direct Deposit only. 

04

Does Velvet Cakehouse offer delivery?

 

Velvet Cakehouse is always happy to deliver you special cake. Delivery for cakes over $200 within in the Ipswich City Council area is free. Delivery can be arrange to all other areas of Brisbane, Gold Coast and Sunshine Coast however delivery charges will apply (delivery starts from $20). Alternatively we are happy for our clients to collect their cakes, but liability for the cake does transfer to you on collection.

 

05

Do you offer dummy tiers?

 

Velvet Cakehouse can offer dummy tiers to you design, should you be looking for a large scale cake, without all the cake!!  Be mindful that whilst there is no actual cake, the cost of decorating the dummy is still there. Velvet Cakehouse has produced one very large full dummy cake for a wedding where the restaurant provided dessert as part of the wedding package menu, the bride and groom still wanted a cake that provided a wow factor impact for the evening, and they even got to take it home the next day.

06

I have a picture can you copy it?

 

We are happy for you to bring along photos of cakes by other designers, we are happy to work with you to use this as inspiration, however we do not like to copy others work direclty, so please understand that your cake may not be an exact replica of the picture provided.

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